FAQ

FAQ and useful information for your stay in Florence

Are pets allowed in the hotel?

Yes, small pets are allowed on request, with daily extra charge of 12 Eur.

Can I make the check-in after the 2.00 PM?

Yes, our Concierge is opened and ready to welcome you 24 hours a day, 7 days a week.

Can people under the age of 18 stay by themselves at the hotel?

People under the age of 18 years old may stay at the hotel only if accompanied by at least one parent, showing an identification document during check-in.
The hotel will refuse admittance to people under the age of 18 years old even if accompanied by someone of legal age, if not a parent. Please note that the standard cancellation policy applies: in case of cancellation within 72 hours of arrival the first night will be charged, regardless of the reasons behind the cancellation, be it either on the hotel or client initiative.

Can I pay using my Credit Card?

Yes, we accept payments by American Express, MasterCard, Diners Club, discover Card, Visa and Japan credit cards.

Does the hotel have a parking garage?

Guests travelling by car can conveniently use the hotel valet parking (28-40€ a day depending on car type)

Does the hotel offers an Internet point?

Guests can access to a free ADSL and Wi-Fi Internet connection both in rooms and common areas of the hotel. Tablets and cables and tablets are at guests’ disposal on request. In the Lobby a pc is available at guests’ disposal.

How do I cancel my reservation?

Guests can cancel their reservation without any cost until 72 hours before the arrival. For late cancellations and no shows, first night stay will be charged on the credit card.

I do not have a computer with me. How do I connect to the Internet from my room?

Upon request, we can provide guests a tablet free of charge to be used in the room for the duration of your stay.

It is possible to reserve visits to Florence and surrounding areas?

Yes, our staff is at complete disposal to book tickets for the main museums and tour in Florence, as well as for personalized tours of Tuscany.

What time is the check-in and check-out?

Check-in: 2.00 PM
Check-out 12.00 PM

Guests can freely leave their luggage at the Concierge before check-in and after check-out.

Which services are included in price?

The price includes breakfast buffet, air conditioning, free Internet access, VAT taxes and service. Tourist tax is excluded and must be paid separately.

Not satisfied? Contact us!

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